Shipping, Returns, FAQ

Shipping How much is shipping? United States and Canada: Orders up to $100 - $6.00 per order. Orders over $100 - FREE shipping. Depending upon the weight, we may ship a method other than Priority. International: $13.00 per order. How do you ship within the US? We ship USPS...Priority; If it is a very large amount...then we will use alternative methods. When do you ship? Your item(s) will be shipped from our location within 2 business days of purchase, Monday thru Friday. You will be notified via your account with the actual ship date, and the Delivery Confirmation number. US Domestic orders sent Priority take appx. 3 business days. International Orders shipped 1st Class take appx 1-2 weeks, depending upon location. Are the packages Insured? Most packages are not insured, but it can be arranged. All U.S. packages DO have Delivery Confirmation numbers. Do you ship APO/FPO? Gladly & Proudly :-) Do you ship International? Yes, to most countries. International packages will be sent USPS...via 1st Class. If the package is over 4lb we will look at other options. Returns Do you accept returns? We want you, our customer, to be satisfied :-) To ensure everything runs smoothly, we have set up the following process: Returns must be pre-approved. Please contact us with the reason for wanting to return. Notice must be received within 5 days of you receiving the item(s). *Holiday Returns: Request for Return must be made by January 2, 2013* Any returned items must come back in the exact condition it was sent. Any changes will result in a lower $ returned. Customer is responsible for return shipping costs. Returns must be received by us within 7 days of the Return Authorization being issued. FAQ Why doesn't my Coupon work? *Check the expiration date. *Coupons are only valid on Full Price products...they will not work on Sale or Clearance items. *Is the Coupon code correct? Try copy/paste method to ensure proper code. *If you are still having problems with the coupon, please use the Contact Us page to ask us for assistance. How do I know if my order transaction was completed? *You will receive an email from us stating your order has completed. *The item(s) will no longer be in your Shopping Cart. If the item(s) are still in your cart, your order did not complete. Why do I have to create a customer account? *It helps to protect against fraud. *It shortens any future checkout times by storing your billing and shipping address. *It keeps a record of your transaction(s), as well as comments about those transactions. *Note: we do not store any payment information such as Paypal IDs or Credit Card #s. Do you have a Showroom or Brick/Mortar Store? No, we do not at this time.